Tell the lab what you need. No account, no sign-in, nothing to install. A curator reads every request.
No ticket queue and no bot triage. Requests are read by the same people who curate the store.
Requests are ranked by how many shluchim keep asking for the same hour back. The ones the field repeats are the ones that get built.
Often the answer is a tool that is already listed. If so, you get pointed at it rather than waiting for something new.